Refund Policy

Guarantee Conditions

To qualify for a refund:

• The request must be made within 14 days of the project start or delivery of the milestone.
• Clients must provide clear feedback explaining why the work does not meet the agreed scope.
• Floxium must have received all necessary content and approvals in a timely manner.

Exceptions & Protection

The money-back guarantee does not cover situations where:

• The project is delayed due to client inactivity or failure to provide content.
• The client requests changes outside the original project scope without agreeing to additional fees.
• Refund requests are made after the project has been completed and approved.

How It Works

Once a refund is approved, Floxium will process the payment within 5–7 business days. Any third-party costs (hosting, stock images, plugins) may be deducted if they were already paid on behalf of the client.

Contact

For refund requests or questions, please reach out: markofloxium@gmail.com